Last Updated: 2024-08-16

Welcome to sub4me! At sub4me, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our platform, you agree to the terms described in this policy.

1. Information We Collect

We collect the following types of information:

• Personal Information: This includes your name, phone number, date of birth and email address when you create an account or request airtime.
• Transaction Information: Details of the airtime requests and contributions you make or receive, including amounts and timestamps.
• Technical Information: Information about your device and usage of our platform, including IP address, browser type, and operating system.
• Usage Data: Data on how you interact with our platform, including pages visited and features used.

2. How We Collect Your Data

We collect the following types of information:

• User Registeration: When you create an account with us, we collect personal information such as your username, email address, and password. This data is used to securely manage your account, communicate important updates and promotional materials (with your consent), and personalize your experience based on your preferences and interactions within our platform.
• Forms: Our platform collects information through various forms, including Contact, Feedback, and Support Forms. We gather your name, email address, subject, and message to assist with customer support, gather feedback for service improvements, and communicate updates or responses related to your submissions. All submitted data is stored securely and is only accessible to authorized personnel. We do not share your information with third parties unless required by law or with your explicit consent.
• Cookies: Our platform uses cookies—small text files stored on your device—to recognize your device, remember your preferences, and enhance your overall experience. We utilize essential cookies for website functionality, performance cookies to analyze usage and improve the site, functionality cookies to save your settings, and advertising cookies to deliver relevant advertisements based on your interests. You have control over cookie usage through your browser settings, allowing you to accept all cookies, reject non-essential ones, or receive notifications when cookies are used, though disabling certain cookies may affect website functionality and performance.
• Usage Data: Data on how you interact with our platform, including pages visited and features used.

3. How We Use Your Information

We use the information collected for the following purposes:

• To Provide Services: To process and fulfill airtime requests and contributions, and to manage your account.
• To Improve Our Platform: To enhance user experience, perform analytics, and improve our services.
• To Communicate with You: To send updates, respond to inquiries, and provide customer support.
• To Ensure Security: To detect, prevent, and address fraud, abuse, and other security issues.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

• With Helpers: As a requester, we will share your number (and only your number) with a helper for the purpose of fulfilling your sub request.
• With Service Providers: Third parties who perform services on our behalf, such as payment processors and technical support.
• For Legal Reasons: To comply with legal obligations, respond to requests from authorities, or protect the rights and safety of our users and others.
• In Case of Business Transfers: In connection with mergers, acquisitions, or other business transactions, your information may be transferred as part of the transaction.

5. Your Choices and Rights

You have the following rights regarding your personal information:

• Access and Correction: You can access and update your personal information through your account settings or by contacting us.
• Deletion: You can request the deletion of your account and personal information. Note that some information may be retained for legal or operational reasons.
• Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in the emails or contacting us directly.

6. Data Security

• Access Control: Access to personal data is restricted to authorized personnel only. We employ role-based access control to limit the ability to access sensitive information to those who need it to perform their job duties. This minimizes the risk of unauthorized access.
• Data Minimization: We are committed to collecting only the information that is necessary for the functioning of our services. By limiting the data we collect, we reduce the risk of exposure in the event of a security breach.
• Regular Security Audits: We conduct regular security assessments and audits to identify and address potential vulnerabilities in our systems. This proactive approach helps us stay ahead of emerging threats.
• User Awareness: We encourage users to follow best practices for securing their accounts, including using strong passwords and being cautious about sharing personal information.
• Incident Response: In the unlikely event of a data breach, we have a comprehensive incident response plan in place. This plan includes immediate actions to mitigate risks, notifications to affected users, and cooperation with regulatory authorities as required.
• Compliance: We comply with applicable data protection laws and regulations to ensure the security of your personal information, including the Nigerian Data Protection Regulation Act 2023.
• User Awareness: We encourage users to follow best practices for securing their accounts, including using strong passwords and being cautious about sharing personal information.

Although we take reasonable steps to ensure all data is secured, we cannot guarantee absolute security when transmitting data over the internet or storming data electronically. Something like this.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any information.

9. Children’s Privacy

sub4me is not intended for use by children under the age of 16. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date and you will be notified through our in-app notifications. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

This Privacy Policy ensures transparency about how your personal information is handled and demonstrates our commitment to protecting your privacy.